Psytechnics Receives INTERNET TELEPHONY Magazine's Twelfth Annual Product of the Year Award Service Desk Manager Recognized for Outstanding Innovation
Psytechnics announced today that Technology Marketing Corporation's (TMC ) INTERNET TELEPHONY magazine has named Service Desk Manager as a recipient of its 2009 Product of the Year Award.


PORTSMOUTH, NH, February 24, 2010 /24-7PressRelease/ -- Psytechnics' Service Desk Manager is an enhancement to its award winning Experience Manager solution. Service Desk Manager enables level one service desk staff to quickly and easily identify and acknowledge IP voice or video call and service quality incidents, providing the necessary data to facilitate escalation to the right support group for immediate, right first time resolution.

"Service Desk Manager is essential for service providers and enterprise IT organizations as they strive to improve service management efficiencies, operating proactively rather than purely reactively," says Anthony Finbow, Psytechnics' CEO. "Service Desk Manager allows service desk staff to identify the types of problems IT users are having with IP voice or video services and readily escalate them to the right team within the support organization. This helps improve end user satisfaction and experience, which is critical in our industry to drive confidence in the acceptance and adoption of new technologies."
"INTERNET TELEPHONY is proud to grant Psytechnics a 2009 Product of the Year Award for their Service Desk Manager. Psytechnics has proven its commitment to quality and excellence while addressing real needs in the marketplace," said Rich Tehrani, CEO, TMC. "We're happy to recognize and honor Psytechnics for their development of IP communications technology. We look forward to more innovative solutions from them in the future."
A complete list of Product of the Year winners is published in the February 2010 issue of INTERNET TELEPHONY magazine, (www.itmag.com). INTERNET TELEPHONY has been the authority in IP communication since 1998 .
For more information about TMC, please visit www.tmcnet.com.
About Psytechnics
Psytechnics is the leader in voice and video performance management solutions, enabling effective management of service levels and reduced operating and support costs for IP Telephony, Video Conferencing and Unified Communications in fixed, mobile and converged environments.
Psytechnics' Experience Manager is a comprehensive solution for voice and video performance management, troubleshooting, service level reporting, and compliance. Using real-time, objective call analysis detailing the actual user experience presents accurate results for right first time 'find and fix' using the right resource. Experience Manager, winner of Internet Telephony and Unified Communications magazines 'Product of the Year 2008,' focuses on application specific as well as the IP transmission characteristics to detect user affecting factors such as noise, delay, distortion, and echo that, when combined, will determine the users' experience.
Psytechnics is a registered trademark of Psytechnics Ltd. All other trade names, trademarks, and registered trademarks are the property of their respective owners.
Follow Psytechnics on Twitter at www.twitter.com/psytechnics.

About INTERNET TELEPHONY magazine
INTERNET TELEPHONY has been the IP Communications Authority since 1998 . Beginning with the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers. For more information, please visit www.itmag.com.

About TMC
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation's top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC, visit http://tmcnet.com/.
TMC also serves technology professionals with industry-specific Web sites: IT.TMCnet.com, 4G-wirelessevolution.TMCnet.com, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com.
For more information about TMC, visit www.tmcnet.com.

Contacts:
Meredith L. Eaton
March Communications
+1 617-960-9877 begin_of_the_skype_highlighting              +1 617-960-9877      end_of_the_skype_highlighting
psytechncis@marchpr.com

Jan Pierret
Marketing Manager, TMC
203-852-6800, ext. 228
jpierret@tmcnet.com



Further Related Resources:


Press Release Contact Information:

Jeff Estano
March Communications
Intern
canal 164
Boston, MA
United States 02114
Voice: 617-960-9875